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Our client, temptraining is a Swiss agency that supports temporary workers in their professional development by reimbursing approved training courses. Together with our partner Ambit, a CRM provider, we embarked on a digital transformation of their system. The goal was to simplify the process, make it more accessible to users, and increase the number of applications for training support.
We designed and developed a new user portal for temptraining that:
We integrated the portal with a new CRM system, Microsoft Dynamics 365, and migrated data from the old system. Our development focused was on clarity and user-friendliness. Based on real data, we conducted a comprehensive UI/UX analysis to identify and eliminate obstacles in the application process.
30% year-over-year growth achieved in the number of applications.
Doubled the amount of active users following the launch of the portal.
Faster approval process.
The new portal significantly streamlined the reimbursement application process and increased the number of applications for educational support. Users appreciate the simple interface, the ability to manage their accounts via mobile devices, and the intuitive course listings. The optimized system also shortened the approval process compared to the previous setup.
This project demonstrated how modern technology can make education more accessible to a wider audience and simplify administration for both users and organizations.
The project presented several challenges:
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